Refund & Cancellation Policy

At B1G Player UK, we aim to provide a clear and straightforward subscription experience. This Refund & Cancellation Policy explains how cancellations and refund requests are handled for subscriptions purchased through b1gplayer-uk.com.

1. Free Trial

Where available, customers can use our free trial to test the service, device compatibility and setup before purchasing a paid subscription.

We strongly recommend using the free trial where available before selecting a paid subscription.

Starting or completing a paid subscription means you have chosen to purchase the service after considering its compatibility with your device and setup.

2. Subscription Cancellation

Customers can contact our support team if they wish to cancel their subscription or discuss cancellation.

Cancellation requests should be submitted through our available support channels.

WhatsApp: +44 7916 695722 Email: b1gplayeruk12@gmail.com

Cancellation does not automatically create an entitlement to a refund. Refund eligibility is determined according to the circumstances of the purchase and applicable consumer law.

3. Refund Requests

If you believe you are entitled to a refund, contact us as soon as possible with:

• Your name
• Order or subscription details
• Date of purchase
• Reason for the refund request

We will review the request and respond accordingly.

Any refund provided will be handled using the applicable payment method where reasonably possible.

4. Activation and Refunds

Subscriptions are intended to be activated after successful payment.

Because access may be provided shortly after purchase, customers should confirm their device compatibility and use the available free trial before purchasing where possible.

This does not affect any mandatory consumer rights that apply to your purchase.

5. Technical Problems

If you experience a technical or setup problem, please contact our support team before requesting a refund.

Our support team can assist with common issues involving:

• Login
• Activation
• Device compatibility
• Installation
• Player setup
• Playback
• EPG
• Buffering

CTA: Contact 24/7 WhatsApp Support

6. Subscription Renewal

Customers can contact us when they want to renew or reactivate their subscription.

Renewal terms and pricing will be based on the subscription option available at the time of renewal.

7. Changes to This Policy

We may update this Refund & Cancellation Policy when our services, business practices or applicable requirements change.

The latest version will always be published on this page with the updated date.

8. Your Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

Where applicable, statutory consumer rights will continue to apply.

9. Contact Us

For refund, cancellation or subscription-related questions, contact:

B1G Player UK Website: b1gplayer-uk.com Email: b1gplayeruk12@gmail.com WhatsApp: +44 7916 695722 Address: 1234 Market Street, Philadelphia, PA 19107, United States